How to Install Windows 98

If you want to install windows 98 on your computer you have to create partition and then format the disk then you can install Windows XP 98. To install Windows XP 98 follow the steps given below:

1. Insert the Windows 98 Startup disk in the floppy disk drive, and then restart your computer.
2. When the Windows 98 Startup menu is displayed, choose the Start computer with CD-ROM support option, and then press ENTER.
3. If CD-ROM support is provided by the generic drivers on the Startup disk, you receive one of the following messages, where X is the drive letter that is assigned to your CD-ROM drive:
Drive X: = Driver MSCD001

Drive X: = Driver OEMCD001
NOTE: If your CD-ROM drive is not available after you boot from the Windows 98 Startup disk, install the CD-ROM drivers that are included with your CD-ROM drive. For information about how to obtain and install the most current driver for your CD-ROM drive, view the documentation that is included with your device, or contact your hardware manufacturer.

4. Insert the Windows 98 CD-ROM in the CD-ROM drive, type the following command at a command prompt, and then press ENTER
X:\setup
where X is the drive letter that is assigned to your CD-ROM drive.

5. When you receive the following message, press ENTER, and then follow the instructions on the screen to complete the Setup procedure:
Please wait while the Setup initializes. Setup is now going to perform a routine check on your system. To continue press Enter.

If you want to replace windows 98 and want to Install Windows XP it would be easily.

Computer mouse an endangered species support new technology

Analysts are expecting that computer mouse will no longer exist , because more and more computer users are using touch screen , this is very common in mobile phones .

There is also computer support canada technology in which you have to shake the phones or other handheld devices themselves to manipulate them.

Most mobile phone makers are adopting new technology support , nokia , sony ericsson , motorolla

On an iPhone or iPod touch, a user can scroll through album covers by flicking a finger across the screen, or tilt and turn the device to control actions in a game.

This capability support allows system administrators the ability to manage multiple OS’s and push out site wide policy from a single console. Now, users can group Solaris servers by functional commonality, run scans to determine the level of compliancy against industry security standards, automatic compliance configuration as well as run baseline reports to identify changes over time.

Already, hp makes a TouchSmart personal computer with a touch-screen monitor. Apple's new laptop computers have trackpads that support gestures with two, three or four fingers. And also windows 7 will support touch screen feature.

Physically, a mouse consists of a small jude, held under one of the user's hands, with one or more computer buttons. It sometimes support features other elements, such as "wheels", which allow the user to perform various system-dependent operations, or extra buttons or features can add more control or dimensional input.
The history of the mouse dates to 1968, originating at what was then known as Stanford Research Institute.

Source: http://www.newsday.com/technology/ny-bzmous185931842nov18,0,4804792.story

Perry suspends computer services contract

Texas has suspended its contract with IBM because IBM was not able to accurately handle the project which the texas govt has outsourced to IBM.

In a letter to state technology chief Brian Rawson, Perry says IBM "has failed to implement a system of checks and balances that ensures data security." Perry says that's "jeopardizing the ability of state agencies to deliver services to their constituencies."

The huge contract is not being revoked, but Perry spokeswoman Katherine Cesinger says further privatizing shouldn't take place until problems are addressed.

A massive computer crash destroyed thousands of the attorney general's confidential documents. That was after more than 10 state agencies complained about network breakdowns and server backup problems with the state's newly expanded outsourcing of computer optimization services.

Source:http://www.kdbc.com/Global/story.asp?S=9253219&nav=menu608_2

Remote Access Software Can Reduce Help Desk Agent Turnover

According to a recent study, replacing a call center worker costs the equivalent of three to four months of that worker's pay. As Bomgar's remote access software helps increase job satisfaction and can thereby reduce staff turnover and the associated costs, it may enable companies to operate within current budgetary constraints.

The study, conducted by the Global Call Center Network study and published as The Global Call Center Report: International Perspectives on Management Employment, gathered information from nearly 2,500 call centers in 17 countries of varied economic status.

In addition to the information on the cost of replacing a worker, the study found that call centers with low quality jobs have a significantly higher rate of turnover than those with high quality jobs. A high quality job is defined as one in which the worker is able to exercise discretion in the execution of their duties and is held responsible for their performance rather than being micro-managed.

According to the study, the major benefit of discretionary powers is the ability to satisfy a customer's needs and thereby derive a greater sense of accomplishment.

Customers deploying Bomgar's remote access software have consistently reported a higher level of job satisfaction. The agent is able to connect with the end-user within seconds to deliver true on-demand support and, as the agent can see the customer's computer help canada as if it were on his own desk, he is able to resolve problems much more quickly and with a minimum of complexity.

Bomgar's remote access software has enabled companies to realize a reduction in total call times of up to 90%, an increase in first call resolution by 20 - 85%, and a 90% reduction in second tier escalation.

As a result, the end user is able to return to work more quickly, and has enjoyed an outstanding customer experience.

According to the study, turnover rates for call centers with low to very low quality jobs, which describes roughly half those in the U.S., Canada and the UK, are four times higher than centers with high to very high quality jobs -- a significant amount of money is going down the drain.

source: http://www.marketwatch.com/news/story/remote-access-software-can-reduce/story.aspx?guid={2A3DA373-BC62-4F36-A599-86C92119A212}&dist=hppr

The Mac Moment: Apple Advice for IT Support Professionals

The Apple iMac, Apple Mac Pro, Apple MacBook Pro and other Macintosh desktops and notebooks are increasingly replacing Windows-based PCs in the enterprise. IT professionals need to know how to provide great Mac support in their organization. In this Knowledge Center article, contributor Ivan Drucker gives the Windows-oriented IT professional some hands-on techniques and advice about how to support the Apple iMac, Apple Mac Pro, Apple MacBook Pro and other Apple technology.

This is the Mac Moment. Five years ago, Macs were still a fringe product for their fans. Today, Mac market share is 8 percent and shows no signs of slowing down. Effective advertising, attractive retail stores, the iPod and the bad rap on Windows Vista canada have millions looking at Macs when they decide that their PCs need replacing, rather than automatically buying another Hewlett-Packard or Dell machine.

What does this mean for you, the IT professional? It means that Macs are coming to your users' desktops, if they aren't there already. And those users will be coming to you for support. Macs in the enterprise have often been treated as second-class citizens, sequestered in the graphics department, a foreign platform to be avoided whenever possible. That isn't going to cut it anymore. Macs are valuable business tools too, despite their "creative" reputation. It's time to make friends.

This article is intended to give the Windows-oriented IT pro some hands-on techniques and advice about Apple technology. We'll look at what Macs do well and not so well. We'll explain how to maintain Macs, how they interact with Windows and other platforms. We'll take a glimpse at Apple's forays into cloud computing and lots more—all to help you get the most out of the Macs in your business. We're not here to sell you on Apple; our purpose is to give you the tools you need to provide great Mac support in your organization.

What is a Mac?

Let's start off by talking about what a Mac is. A modern Mac has hardware that is 99 percent identical to any PC running Windows. In fact, a Mac can run Windows, but we'll discuss that in depth in a future article. Current Macs use Intel Core 2 Duo or Xeon CPUs, standard RAM, hard drives and peripherals, and have most of the same ports and slots you'll find on a PC.

What really makes a Mac a Mac is its operating system, Mac OS X (currently Version 10.5, aka "Leopard"). Mac OS X is actually the most widely used variant of Unix in the world. Unix, of course, is a multiuser operating system that dates back to the early 1970s, so it's tried and tested—a known quantity. Mac OS X is carefully designed to hide its Unix engine from everyday users, but reveals tremendous power when you pop the hood by opening a command shell.

What can Mac OS X do?

Conceptually and functionally, Mac OS X does pretty much the same things that Windows does. It manages files, launches applications, prints, browses networks and so on. The interface is largely similar to Windows, so learning it is not difficult. It's well known that the user interface of Windows was inspired by the Mac and, many years later, Microsoft has repaid the favor by introducing ideas that Apple has adopted. When working with a Mac, keep in mind that it does most of the same things as Windows but it does them a bit differently.

Why would someone want a Mac?

There are many reasons someone in your organization might want to use a Mac. Security is one of the most common. Though new Mac security holes are always discovered (as they are with every platform), malware is still practically nonexistent. There have been no outbreaks to date. Exploits have been theoretical, not in the wild. This doesn't mean that you can afford to be complacent about security with a Mac. But it does mean that there's nothing remotely approaching the teeming hive of dangerous code that exists in the Windows universe. After all, if you wanted to spread your malicious software as far and wide as possible, would you rather attack 90 percent of the world's computers or 8 percent?

Another common reason people get Macs is for their "ease of use." Whether or not Macs are actually easier to use is a matter of opinion, of course. However, you might notice that setting up a wireless network is quick and dependable. Printers on your network just become available for use automatically; you're rarely asked hard-to-answer questions (such as whether or not to replace a given .DLL).

There are also numerous small details intended to make using the computer more pleasing to the user. Why is that important? For the same reason people buy comfortable cars. If I'm using something for 8 hours a day, shouldn't I like it? If your users find the Mac experience a pleasant one, the relationship between the user and the machine is changed. Their computer becomes something to enjoy—not something to deal with. And when your users are happy, your job is easier.

Who usually uses Macs?

Because Macs are often associated with "creative types," graphics, photography departments and other creative departments often do their work on Macs. Though most of the major software titles (such as Adobe Creative Suite) are available for both platforms, users of those applications often prefer Macs. This is, in part, historical: Apple has long been the brand of choice for many creative people. But there are some packages that are only available for Macs (particularly, Apple's own line of professional video and audio production tools).

Finally, there's the "cool factor." You may laugh, but Macs are "in," so people want them. The CEO likes her iPod, and she sees that the guy in the next office just got a Mac and it looks good. She's seen the ads. She's curious about whether they're really easier to use, and she wants the "cool factor." So she decides to give the new platform a try. This is happening all the time and is a phenomenon that didn't exist even two years ago. Macs are in.

PrinterShare Eases Remote Printing Across Operating Systems

Free peer-to-peer printer-sharing tool PrinterShare cuts out the network fiddling and router tweaking necessary to share a printer from, say, a Mac system at home to your Windows PC at work. The PrinterShare system requires signing up each computer on your network and assigning it a name, but once you're set up, sharing and accessing printers is truly simple. Files you send to be printed remotely are encrypted by default, and free accounts print, unfortunately, with a cover sheet that includes an ad. For those trying to make connections between troublesome systems, PrinterShare might save some frustration. Got another, non-ad-supported GUI tool? Share it in the comments. PrinterShare is a free download for Windows, Mac, and Linux systems. Update: Vista systems require a UAC work-around for full two-way printing

source: http://www.lifehacker.com.au/tips/2008/09/29/printershare_eases_remote_printing_across_operating_systems-2.html

SmarterTools Products Support Google's Chrome Browser

PHOENIX, Sep 09, 2008 (BUSINESS WIRE) -- SmarterTools, Inc. announced that the entire suite of SmarterTools' Web-based software products, SmarterMail mail server, SmarterTrack customer service software, and SmarterStats Web log analytics, support and operate within Google's new Chrome browser platform. Future versions of all three products will be optimized to take full advantage of Chrome's unique features.

Customer's Rely on Portability and Cross Browser Compatibility

"More than 15,000,000 end users worldwide count on our software to communicate and collaborate, manage customer interactions, and report on their online marketing performance," said Tim Uzzanti, CEO of SmarterTools. "SmarterTools is committed to fully support Google's Chrome browser because we believe that end users should not have their Web application options limited by their choice of browser platform."

Worldwide Access

SmarterTools products are designed to be accessed by end users anywhere in the world through popular Web browsers. SmarterMail, SmarterTrack, and SmarterStats are already thoroughly tested and optimized for Microsoft's Internet Explorer, Apple's Safari, Firefox, and Opera. Google, with its sizable existing user base in their core offerings, will no doubt be able to bring a large number of users to the Chrome browser platform. SmarterTools' support of the Chrome browser will ensure that these Google users will have equal access to its enterprise-class Web applications.

Choice is Good

"We imagine a technological future not dominated by one or two controlling mega-technology companies. Web 2.0 (and later) is all about empowerment and choice," continued Mr. Uzzanti. "We see a world where consumers will be able to open virtually any browser on any computer in the world to access SmarterMail, and push email and collaboration to their Apple iPhone, BlackBerry, or other mobile device--and we think this is a good thing."

Microsoft Silverlight and Other Technologies

Although there are concerns in the Web application community about Chrome's lack of compatibility with Microsoft's new Silverlight framework, these issues do not apply to SmarterTools' products because they have been designed from the ground up to support multiple technologies--allowing customers to choose the browser, platform, and charting component that best suits their environment.

source: http://www.marketwatch.com/news/story/smartertools-products-support-googles-chrome/story.aspx?guid={4D08B70F-79F6-4410-BAA8-7387E65A698D}&dist=hppr